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I've heard good things about Cerberus Helpdesk: http://www.cerberusweb.com/ http://www.cerberusweb.com/ Very reasonable pricing. We used RT before and while

by blender 19y ago

I've heard good things about Cerberus Helpdesk: http://www.cerberusweb.com/ http://www.cerberusweb.com/ Very reasonable pricing. We used RT before and while it met our business need and allowed us to add custom fields etc. the interface was just hideous. Cheers

davidw 19y ago
I used that for a while at a previous job. It's ok, looks nice... nothing fantastic, but it got the job done.
plusbryan 19y ago
fwiw, we'd (Xobni) evaluated them, and I wasn't impressed by their source nor database structure.