I agree, every bit of the airline experience is being outsourced to the lowest bidder (from flying the planes down to fixing them). It's all too easy to purcha

I agree, every bit of the airline experience is being outsourced to the lowest bidder (from flying the planes down to fixing them). It's all too easy to purchase a ticket and never talk to any of the parent airline's employees but you'd never know. In some cases this is good and while in some cases, not so much. IMO, most of the airlines don't want employees or to control a brand they just want to sell tickets.