there's a lot of software out there. it depends on what features you need, what language you want it written in, etc.. here's a partially complete list of ope

there's a lot of software out there. it depends on what features you need, what language you want it written in, etc.. here's a partially complete list of open source solutions for you: http://www.opensourcehelpdesklist.com/ http://www.opensourcehelpdesklist.com/