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Can you give more explicit examples of the bad audio quality you experience? I'd be happy to forward this onto our native team to look into if there are some co

Can you give more explicit examples of the bad audio quality you experience? I'd be happy to forward this onto our native team to look into if there are some concrete things they can look at. Generally 99% of the audio issues we see people experience are due to ISP/peering/DDoS/etc issues, most of which are handled automatically by our servers within a few minutes.

mooman219 9y ago
Anecdotal, but direct calls are pretty unusable for me. I'm on the west coast, and when I attempt calls to the east cost, it frequently cuts out. The workaround was just creating a server and using a voice room in it. This had drastically higher call quality. I assume this is ISP/Peering related, but to see such a night and day difference between voice channels and direct calls leads me to believe that there's something that can be done on your end. Complaints aside, I love the service. Echoing what avree said, long term monetization worries me. I would like to see discord survive, but its story looks similar to Trello right now in terms of monetization.
- b1naryth1ef 9y ago
  Ahhhh, thats actually something we're aware of. Currently direct calls run on an entirely separate set of metals vs. everything else (this was mostly to help us test/measure video & screenshare rollout). Unfortunately some providers seem to be having issues with DDoS filtering over-triggering when they see video traffic, which negatively impacts the whole server. Something we're hopefully fixing in the short term!
asddddd 9y ago
I've been using voice calls regularly, and it's occasionally been problematic. Yesterday it was behaving as though it had absolutely insane packet loss (occasional robotic sounding fragments would make it through, otherwise the line was dead) without any indication of high jitter or packet loss - I had to resort to stupid workarounds to get it working. Move convo to a server -> change server to Central from West (why can't this be done for regular calls!) -> instantly working perfectly. FWIW, it generally works pretty well, and overall, Discord is a fantastic product that I'm happy to be using.
eropple 9y ago
FWIW, a serious feature that I would pay you money for right-here-right-now is the ability to multitrack audio. Let me give you many dollars to route each voice to a separate Soundflower channel, so that I can mix them outside of Discord, and I will give you said monies. I'm pretty sure you're even sending unmixed streams down? But I can't get at them! This probably involves not being Electron (from my own adventures in the area), so I don't hold out much hope, but it keeps Discord from replacing Extremely Expensive And Bad solutions like SkypeTX for me.
- callalex 9y ago
  Doesn’t Mumble have that feature?
  - eropple 9y ago
    Mumble doesn't, AFAIK, also do video/screenshare. Think of it like a teleconference. (I could be wrong though, it's been a long time.)
- exikyut 9y ago
  The first thing I was thinking is using PulseAudio somehow. It has some bad image issues but its swiss-knife-of-audio-routing chops are undeniably present. It's Linux only though, so probably wouldn't be useful here. I'm trying to figure out what the actual context in question is, particularly in terms of technical connectivity. Is this being used for remote DJing? Or conferencing? Or an audio recording situation? If you're prepared to throw money at the situation, it's possible this may be fixable with a simple bespoke solution. I say "possible" because, unfortunately, I just did some digging and found https://bugs.chromium.org/p/chromium/issues/detail?id=453876 https://bugs.chromium.org/p/chromium/issues/detail?id=453876: > Unfortunately we don't support multi-channel > 2 nor multiple devices at the moment. > ... > Are there any future plans to support these two features? Is this a w3c issue or a Chrome issue? > ... > I am quite skeptical about this; I was told this requires a huge change in our WebRTC-side infrastructure, but I am not sure what the current status is. > The spec indicates getUserMedia can be configured with 'channel count', so I assume this is Chrome issue. That immediately nukes WebRTC :( Could make for a fun project. I'm very fascinated with audio handling myself and this sounds interesting, but I'm unsure I'd personally have the skills (or mental stamina/attention span :< ) to be sure I could follow through. I'm also only on a Linux box, which brings up the platform-native problem.
fletchowns 9y ago
Occasionally we notice the robotic voices when service has really degraded. But when it's operating normally, it seems like mumble sounds better. It's also annoying having to adjust each users volume slider individually, I wish Discord would just do that automatically and normalize the levels of everybody.
deleted 9y ago
[deleted]

mooman219 9y ago

Anecdotal, but direct calls are pretty unusable for me. I'm on the west coast, and when I attempt calls to the east cost, it frequently cuts out. The workaround was just creating a server and using a voice room in it. This had drastically higher call quality. I assume this is ISP/Peering related, but to see such a night and day difference between voice channels and direct calls leads me to believe that there's something that can be done on your end. Complaints aside, I love the service. Echoing what avree said, long term monetization worries me. I would like to see discord survive, but its story looks similar to Trello right now in terms of monetization.

b1naryth1ef 9y ago
Ahhhh, thats actually something we're aware of. Currently direct calls run on an entirely separate set of metals vs. everything else (this was mostly to help us test/measure video & screenshare rollout). Unfortunately some providers seem to be having issues with DDoS filtering over-triggering when they see video traffic, which negatively impacts the whole server. Something we're hopefully fixing in the short term!

asddddd 9y ago

I've been using voice calls regularly, and it's occasionally been problematic. Yesterday it was behaving as though it had absolutely insane packet loss (occasional robotic sounding fragments would make it through, otherwise the line was dead) without any indication of high jitter or packet loss - I had to resort to stupid workarounds to get it working. Move convo to a server -> change server to Central from West (why can't this be done for regular calls!) -> instantly working perfectly. FWIW, it generally works pretty well, and overall, Discord is a fantastic product that I'm happy to be using.

eropple 9y ago

FWIW, a serious feature that I would pay you money for right-here-right-now is the ability to multitrack audio. Let me give you many dollars to route each voice to a separate Soundflower channel, so that I can mix them outside of Discord, and I will give you said monies. I'm pretty sure you're even sending unmixed streams down? But I can't get at them! This probably involves not being Electron (from my own adventures in the area), so I don't hold out much hope, but it keeps Discord from replacing Extremely Expensive And Bad solutions like SkypeTX for me.

callalex 9y ago
Doesn’t Mumble have that feature?
- eropple 9y ago
  Mumble doesn't, AFAIK, also do video/screenshare. Think of it like a teleconference. (I could be wrong though, it's been a long time.)
exikyut 9y ago
The first thing I was thinking is using PulseAudio somehow. It has some bad image issues but its swiss-knife-of-audio-routing chops are undeniably present. It's Linux only though, so probably wouldn't be useful here. I'm trying to figure out what the actual context in question is, particularly in terms of technical connectivity. Is this being used for remote DJing? Or conferencing? Or an audio recording situation? If you're prepared to throw money at the situation, it's possible this may be fixable with a simple bespoke solution. I say "possible" because, unfortunately, I just did some digging and found https://bugs.chromium.org/p/chromium/issues/detail?id=453876 https://bugs.chromium.org/p/chromium/issues/detail?id=453876: > Unfortunately we don't support multi-channel > 2 nor multiple devices at the moment. > ... > Are there any future plans to support these two features? Is this a w3c issue or a Chrome issue? > ... > I am quite skeptical about this; I was told this requires a huge change in our WebRTC-side infrastructure, but I am not sure what the current status is. > The spec indicates getUserMedia can be configured with 'channel count', so I assume this is Chrome issue. That immediately nukes WebRTC :( Could make for a fun project. I'm very fascinated with audio handling myself and this sounds interesting, but I'm unsure I'd personally have the skills (or mental stamina/attention span :< ) to be sure I could follow through. I'm also only on a Linux box, which brings up the platform-native problem.

fletchowns 9y ago

Occasionally we notice the robotic voices when service has really degraded. But when it's operating normally, it seems like mumble sounds better. It's also annoying having to adjust each users volume slider individually, I wish Discord would just do that automatically and normalize the levels of everybody.

deleted 9y ago

[deleted]