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We recently moved and my wife attempted to purchase 5 different items from Wayfair: we ended up returning 4 of them. The problem was color: the photography onl
by wiremine 9y ago
We recently moved and my wife attempted to purchase 5 different items from Wayfair: we ended up returning 4 of them.
The problem was color: the photography online was typically very different from the final product. We kept thinking there was a simple fix: send sample veneers to a customer to let them see what the actual product looks like. They could rent them out like lots of other furniture places do with fabric. I'd easily drop $100 on rent if I didn't have to deal with returning something.
We also had one coffee table that was half-stained: they literally forgot to stain half the table.
- tehwebguy 9y agoYeah we got an entertainment center, really poor paint job. Drop shipping without QA is bad news.
- vas123 9y agoMy wife purchased some pendant lights for our kitchen, and what arrived was a totally different color. Return was handled no problem. Second time ordering lights, they were missing a part. After trying unsuccessfully of having the manufacturer ship us the missing part the order was cancelled. Again the return was handled no problem. Third order the product was satisfactory. Gotta hand it to their support though, returns were handled no questions asked and seamless. Makes putting up with the hassle almost worth it.
- ryandrake 9y agoAt least their customer support are good about it. My wife ordered a few pieces of furniture, and every one that arrived had some kind of physical defect. We called, they shipped another one, we called, they shipped another one, etc. All had poor quality, but at some point, we were able to assemble a good item by picking and choosing the best parts from each defective unit. We donated the scratched ones to charity.