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It doesn't if you bought via Amazon. I tried the page. It just shows an error and displays: > Please contact the team or individual within your organization t
by kuschku 9y ago
It doesn't if you bought via Amazon. I tried the page.
It just shows an error and displays:
> Please contact the team or individual within your organization that issued your current YubiKey.
I contacted Yubico support, and they said this is expected, and I'll have to contact the reseller that sold the key on Amazon.
To quote:
> Thank you for contacting Yubico Support. That was bought through MTRIX GmbH, one of our resellers. They are responsible for replacement of all devices bought through them as part of the reseller agreement. You will need to contact them for the replacement process.
- tptacek 9y agoThis is fucked up (and not the only part of Yubico's process I'm not OK with). They manufactured and sold security tokens that generate factorable RSA keys. They shouldn't be fucking around.
- kuschku 9y agoHere's the exact message, and my Yubikey: https://i.imgur.com/FVINcQB.jpg https://i.imgur.com/FVINcQB.jpg and the response from support: https://i.imgur.com/it8zxgp.png https://i.imgur.com/it8zxgp.png Now I'm stuck with a Yubikey that's insecure, and replacement will take ages to get through.
- retox 9y agoCan someone explain why it should matter where you bought the product when there is only one manufacturer? Can't understand it at all.
- tehno 9y agoI bought mine via Amazon.co.uk but fortunately my order was fulfilled by Yubico itself it seems [1]. So my key was eligible for the coupon and I got full $40 off and free shipping from Yubico store just a moment ago. [1] https://www.amazon.co.uk/s?merchant=A2Z7AQ6XNQ4XXH&fallThrough=1 https://www.amazon.co.uk/s?merchant=A2Z7AQ6XNQ4XXH&fallThrou...