Well, your entire business will depend upon that single employee doing his job while remaining sharp to take care of all edge cases. Given that you need one lik

Well, your entire business will depend upon that single employee doing his job while remaining sharp to take care of all edge cases. Given that you need one like that in every city, your chances of finding such person to provide consistent service across the board are slim. Software is just automating decision making process of such an ideal individual without any human downsides. It is infinitely scalable and consistent across the board.