> As i'm sure many people have experienced the opposite of "dumb internal tools" in the form of frustratingly buggy and unpredictable off the shelf components

> As i'm sure many people have experienced the opposite of "dumb internal tools" in the form of frustratingly buggy and unpredictable off the shelf components For example pretty much everybody who has to use SAP, Navision or other such tools. Especially when it comes to upgrading all the local little modifications to the next service release, gah!