> you still need to be very engaged to make sure the people you hire are doing what you actually want. how much and how well does the customer (in the US) know

> you still need to be very engaged to make sure the people you hire are doing what you actually want. how much and how well does the customer (in the US) know what they want in advance (as opposed to knowing what they want in reaction to the initial versions of the product)? in other words: are US customers typically able to spec out the product well ahead of time -- or are they relying on a tight, iteration/feedback loop to help define the product?