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Google should be called out on their pathetic support culture. Are they afraid of hiring support folks, if this is not ideology driving business decisions what
by throw2016 9y ago
Google should be called out on their pathetic support culture. Are they afraid of hiring support folks, if this is not ideology driving business decisions what is? There is no way they can compete even 1% with Amazon's customer service.
Everyone knows you can automate untill you need review at which point you need people. No amount of machine learning can take away human review and misguided attempts to do so simply pretend the world is perfect and ignore reality in favour of fairy tales and ideology. Of course the customer is left paying the price for these insane assumptions.
- lern_too_spel 9y agoThis is just Shopping Express. On the times they got my order wrong, they just let me keep the wrongly sent item and sent the correct thing. That's how they automate support in this product.
- eco 9y agoIt seems to vary a lot by product. I had awful billing support on GCP (quite some time ago now so it might be better now like the Googler who replied to me last time I talked about it on HN said it would). Project Fi support has been fantastic though.
- Chaebixi 9y ago> Google should be called out on their pathetic support culture. Are they afraid of hiring support folks, if this is not ideology driving business decisions what is? There is no way they can compete even 1% with Amazon's customer service. "Google...is institutionally so used to its ‘customers’ actually being its products that when it gets into businesses where it actually has customers it really has little sense of how to deal with them." http://talkingpointsmemo.com/edblog/a-serf-on-googles-farm http://talkingpointsmemo.com/edblog/a-serf-on-googles-farm