They didn't intend to give me two products, and the month of prime is worthless if they don't actually have 2-day shipping. The response I want on the customer

They didn't intend to give me two products, and the month of prime is worthless if they don't actually have 2-day shipping. The response I want on the customer service end is for them to stop using their shitty AMZL carrier and deliver reliably like they used to for the last 10 years. It would also be nice if Amazon didn't hide their customer service options so I didn't have to waste a bunch of time finding it every time there's a problem.