"The interviewer, who has remained heroically calm in the face of Diola’s verbal barrage, is not able to move the encounter out of stalemate, and eventually his

"The interviewer, who has remained heroically calm in the face of Diola’s verbal barrage, is not able to move the encounter out of stalemate, and eventually his bosses replace him." For all we know, the first interviewer was key in setting up Diola's mood such that the second interviewer would be a relief to him, leading to him opening up.