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Having worked with Indian companies and for Indian companies the last 20 years here is my advice. 1) Learn to say 'no' or 'we need to understand this better be
by ThomPete 9y ago
Having worked with Indian companies and for Indian companies the last 20 years here is my advice.
1) Learn to say 'no' or 'we need to understand this better before we can give you a quote or a deadline — too often, way-way too often Indian outsourcing companies oversell their capabilities. Learn to say, 'this can be done, this can't be done' within the timeframe/budget etc.
2) Increase your prices, get more senior developers (increase their salaries). For most western companies even a 100 increase in price is still many times cheaper than what they can get and if you get better developers because you can pay more you will be able to better meet your deadlines.
3) Invest heavily in proper frontend people. Give them extra training if needed so they know how to write optimized code. There is a world of difference between solving the problem and solving it elegantly. All too often what you get back works but is useless because it's too slow.
4) Hire western project managers. Don't get me wrong I have worked with some really great Indian managers but understanding the western culture and expectations and being able to understand western expectations would remove 90% of the confusion that happens today.
5) Did I say, increase your prices and your salaries?
6) Be better at writing PRD's and set expectations, make sure you can meet those expectations and don't be afraid to push back on what's possible to deliver early on. The sooner a client knows there will be delays or the sooner they know their timeline expectations can't be met in time the better. That allows them to plan accordingly.
7) Did I say, Learn to say 'no' or 'we will have to look some more into this'
Ping me if you want more concrete advice, it's an area I care about a lot because I worked with Indian companies a lot.
Solving the quality, expectations and honest feedback would increase any Indian development house directly into a top-tier partner for me.