3 ms·

Yeah, it probably does come across that way. It's because I'm used to receiving reports of issues with no (or very little) information that is helpful in actua

Yeah, it probably does come across that way. It's because I'm used to receiving reports of issues with no (or very little) information that is helpful in actually determining what the real problem is: "The network is slow", "so-and-so can't send e-mail", "Extremely high packet loss" from people who don't understand traceroute, and so on. When I get these nowadays I simply close them out unless the reporter can provide any useful details (which usually has to be pried out of them) so I guess it has just become natural for me to respond that way. It would be like walking up to an auto mechanic and saying "My car won't start. What's wrong with it?". There are 1,000 reasons why and without some more information it's going to be impossible what the actual cause is.

gtcode 9y ago
Based on your description, it seems your approach has a number of flaws, which would lead to "closing out" the report of a security hole, which is a catastrophic failure in your approach. Someone would have to go to the store in question to investigate further, in any case. Whether I offered the cert here publicly or not won't change that. I've given enough indication of a serious security problem that it merits investigation. Someone is trying to insert their own cert on a particular URL I was visiting when using the Apple Store Kahala Mall wifi. Whoever performs the investigation can easily look into the specifics of the cert itself. Your response was detrimental to the process in addition to coming across as abrasive, and your follow-up simile related to the mechanic is further insulting. I recognize you are an expert in your field but it's not a way to work with colleagues. I offer this criticism with only the best of intentions, as someone who can well-relate to your line of thinking on such matters.

3 ms·

Yeah, it probably does come across that way. It's because I'm used to receiving reports of issues with no (or very little) information that is helpful in actua

by jlgaddis 9y ago

gtcode 9y ago
Based on your description, it seems your approach has a number of flaws, which would lead to "closing out" the report of a security hole, which is a catastrophic failure in your approach. Someone would have to go to the store in question to investigate further, in any case. Whether I offered the cert here publicly or not won't change that. I've given enough indication of a serious security problem that it merits investigation. Someone is trying to insert their own cert on a particular URL I was visiting when using the Apple Store Kahala Mall wifi. Whoever performs the investigation can easily look into the specifics of the cert itself. Your response was detrimental to the process in addition to coming across as abrasive, and your follow-up simile related to the mechanic is further insulting. I recognize you are an expert in your field but it's not a way to work with colleagues. I offer this criticism with only the best of intentions, as someone who can well-relate to your line of thinking on such matters.