Brevity was a consideration, but the idea was refusal. If it is refusal, we have a problem. If, as an above poster suggested, there's an offer to fix the system

Brevity was a consideration, but the idea was refusal. If it is refusal, we have a problem. If, as an above poster suggested, there's an offer to fix the system then I'd not consider that a refusal and I'd be a fool to not at least hear them out.