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It's amazing you took your business elsewhere because they were "peacocking" and not because their products were faulty, as you said. Most people would take the
by bugsy 16y ago
It's amazing you took your business elsewhere because they were "peacocking" and not because their products were faulty, as you said. Most people would take their business elsewhere when they find the quality is unacceptable. But you were OK with the unacceptable quality and planned to continue to be a customer, it was only because of the peacocking that you left.
- dododo 16y agoyou're right---consistently faulty products would certainly make a bigger (negative) impression than peacocking. but in this instance, for some time, the products were just fine. a customer's trust is most tested when things are going wrong, not when they are going well.
- prodigal_erik 16y agoSounds to me like dododo was initially willing to give them a chance to rectify their mistakes, but not after discovering "they" was a lying weasel.