If there is a bug/inefficiency to be exploited, someone will. Not having coupons/loyalty cards is a good thing. Hammering the immigration website, hammering th

If there is a bug/inefficiency to be exploited, someone will. Not having coupons/loyalty cards is a good thing. Hammering the immigration website, hammering the university website etc might end up improving the process (hopefully?) that is also a good thing. In a larger context, how is this different from using one's good looks, parents' connections etc to get an edge over others?