>Tens of thousands of paying customers need support. This part really was highlighted to me when I contacted support over a bug. They linked me to an introduct

>Tens of thousands of paying customers need support. This part really was highlighted to me when I contacted support over a bug. They linked me to an introduction to Dropbox which was kind of offensive since I've been a user for 8 years and they completely ignored the bug report it seems :-( I guess it hadn't registered in my brain that a company with as many users as they do has customer service not unlike a larger Acme Co. tech support desk.