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There’s a ton of stuff around that though. Tens of thousands of paying customers need support. Credit card teams. Data center guys. Guys to right deployment too
by a2tech 9y ago
There’s a ton of stuff around that though. Tens of thousands of paying customers need support. Credit card teams. Data center guys. Guys to right deployment tools. Security guys to monitor the credit card system. Hacking together a proof of concept is simple, running a big business is complicated.
- mypalmike 9y agoYeah, it surprises me how often even tech people don't understand the compounding complexity that comes with scale. Just consider the engineering involved in this story: https://www.wired.com/2016/03/epic-story-dropboxs-exodus-amazon-cloud-empire/ https://www.wired.com/2016/03/epic-story-dropboxs-exodus-ama... That is just a portion of their infrastructure engineering activity. They also have product engineering - frontends, backends, mobile clients, integrations, etc. It's not just a server under some college kid's desk.
- deleted 9y ago[deleted]
- 27182818284 9y ago>Tens of thousands of paying customers need support. This part really was highlighted to me when I contacted support over a bug. They linked me to an introduction to Dropbox which was kind of offensive since I've been a user for 8 years and they completely ignored the bug report it seems :-( I guess it hadn't registered in my brain that a company with as many users as they do has customer service not unlike a larger Acme Co. tech support desk.
- tex12 9y agoLOL, first/second tier tech support and data center guys should be nowhere near SF. It is overkill!
- Caveman_Coder 9y ago> "...data center guys..." Where else would they be?