I agree it seems weird. Presumably relatively few of those people are really technical. The rest would be handling DMCA requests, support calls, enterprise sal

I agree it seems weird. Presumably relatively few of those people are really technical. The rest would be handling DMCA requests, support calls, enterprise sales, etc. Still seems like a lot of people. I think that a lot of the time, middle management argue for hiring staff because having lots of reports gives you credibility -> seniority -> more money. Sure, it reduces profits, but if the majority of your remuneration is salary then that doesn't matter.