I've been with them since 2007 and they did have some bad years, and just last year I was getting quite a bit of downtime due to someone attaching the shared se

I've been with them since 2007 and they did have some bad years, and just last year I was getting quite a bit of downtime due to someone attaching the shared server I was on. I asked to be moved to a different server and have had like 99% uptime since. So while there are issues now and then these days, support does help you if you ask. Plus for what I pay, I think it's great value.