Google deserves absolutely no kudos for this. Their customer service is well-known for being a nigh-impenetrable monolithic black box, the only reason this got

Google deserves absolutely no kudos for this. Their customer service is well-known for being a nigh-impenetrable monolithic black box, the only reason this got taken care of so quickly and personally is because they want to avoid negative press of the Home being a literal surveillance box. If you have a problem that won't hurt their PR, good luck getting any assistance from them.