I think you may be making incorrect assumptions. Are you sure that you need to be working more hours? Based on the setup you have, it simply sounds like you ne

I think you may be making incorrect assumptions. Are you sure that you need to be working more hours? Based on the setup you have, it simply sounds like you need to be accomplishing more. The actual number of hours it takes to complete a ticket is irrelevant (if I understand correctly). itamarst had some good things to say about increasing productivity.