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Title should be changed to be less clickbait-y. Perhaps: Some guy’s defective Google Home recorded everything and they had extraordinary customer support and f

Title should be changed to be less clickbait-y. Perhaps: Some guy’s defective Google Home recorded everything and they had extraordinary customer support and fixed it.

calcifer 9y ago
Or, with less marketing, Some guy’s defective Google Home recorded everything and the company deployed a fix for it.
- m12k 9y ago
  To be fair, when it comes to Google, receiving any customer service is extraordinary
  - netsharc 9y ago
    Apparently the trick is to have a well-read blog and write to their PR people...
wyldfire 9y ago
Well, hold on -- it's not a production defect, it's a design defect. "Some guy's defective Google Home ..." unnecessarily plays down the likelihood that it will impact actual customers. BTW the "extraordinary customer support" only took place because he claimed he was going to publish a news story about it. I would describe that instead as "Google swiftly invoked their extraordinary marketing/damage control team."
- tremon 9y ago
  No, the explanation points to a production defect: The Google Home Mini supports hotword activation through a long press on the touch panel. [Google said it] is seeing the touch panel register “phantom” touch events. How widespread the production defect is remains to be seen, but it is a newly introduced feature that apparently has seen too little testing.
- uhhhhhhh 9y ago
  It was a production defect, it was not working as designed. The software fix to disable the feature on all devices before they start being sold means there is little likelihood that this specific problem will impact any customer. Google jumping to fix it now helps their bottom line as much as their reputation, and is just smart business. Trying to cast it in a negative light seems biased, its more a "common sense/good business decision" than a positive or negative action.
- dawnerd 9y ago
  Googles support for normal customers is pretty bad. I have two google homes. One of them refuses to work with my lights and nest. Their response was to “switch what rooms they’re in”. Because you know, that will fix a software issue.
dwighttk 9y ago
"fixed it" like the Bobs "fixed" Milton's payroll glitch

Title should be changed to be less clickbait-y. Perhaps: Some guy’s defective Google Home recorded everything and they had extraordinary customer support and fixed it.

calcifer 9y ago

Or, with less marketing, Some guy’s defective Google Home recorded everything and the company deployed a fix for it.

m12k 9y ago
To be fair, when it comes to Google, receiving any customer service is extraordinary
- netsharc 9y ago
  Apparently the trick is to have a well-read blog and write to their PR people...

wyldfire 9y ago

Well, hold on -- it's not a production defect, it's a design defect. "Some guy's defective Google Home ..." unnecessarily plays down the likelihood that it will impact actual customers. BTW the "extraordinary customer support" only took place because he claimed he was going to publish a news story about it. I would describe that instead as "Google swiftly invoked their extraordinary marketing/damage control team."

tremon 9y ago
No, the explanation points to a production defect: The Google Home Mini supports hotword activation through a long press on the touch panel. [Google said it] is seeing the touch panel register “phantom” touch events. How widespread the production defect is remains to be seen, but it is a newly introduced feature that apparently has seen too little testing.
uhhhhhhh 9y ago
It was a production defect, it was not working as designed. The software fix to disable the feature on all devices before they start being sold means there is little likelihood that this specific problem will impact any customer. Google jumping to fix it now helps their bottom line as much as their reputation, and is just smart business. Trying to cast it in a negative light seems biased, its more a "common sense/good business decision" than a positive or negative action.
dawnerd 9y ago
Googles support for normal customers is pretty bad. I have two google homes. One of them refuses to work with my lights and nest. Their response was to “switch what rooms they’re in”. Because you know, that will fix a software issue.

dwighttk 9y ago

"fixed it" like the Bobs "fixed" Milton's payroll glitch