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I'm highly critical of Google in general, but this is indeed an amazing response from them, and is above and beyond what I'd expect from any tech company. Thou
by morganvachon 9y ago
I'm highly critical of Google in general, but this is indeed an amazing response from them, and is above and beyond what I'd expect from any tech company.
Though, I have to wonder if the response was so urgent because the author is a journalist who specifically writes about Google products (which he indicated to them right away). They really had no choice but to respond immediately.
- abalos 9y agoSeems like this may have been less out of concern of bad press and more because of the author's agency as a journalist. I'd imagine a most bug reports have trouble standing out from the "noise" surrounding Google's day-to-day operations, but the author can make their request a little "louder" so Google noticed. Probably helps too that it sounds like the population of people with the home minis is currently pretty small (only attendees of the release event). You'd think we'd have some sort of baseline for an "acceptable" number of queries. Alarm bells should probably go off if a home thinks people are talking to it 24/7. Disclaimer: I work at Google and don't actually have any idea how any of this works.
- phil21 9y agoYes, this is what happens if you are well known blogger with a large following and happen to have private contacts within Google's marketing department. The average user will not get anything remotely like this response, and it's dangerous to hold this up as a positive representation of Google's support - their support was never even involved.