I'm afraid I must mention that while that example does indeed demonstrate how different phrasing can avoid placing blame, it's not a use of the passive voice. T

I'm afraid I must mention that while that example does indeed demonstrate how different phrasing can avoid placing blame, it's not a use of the passive voice. The verb 'to have' is just as active as the verb 'to make'. A passive construction would be, 'a typo was made in the shipping address.'