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Using telemetry to see how users use software is pointless. It does nothing to actually explain why a user is doing something. So instead you have to have teams

Using telemetry to see how users use software is pointless. It does nothing to actually explain why a user is doing something. So instead you have to have teams of people who try to make, at best, an educated guess about user activity and reasons behind them. If I'm clicking back and forth in a window, why should you assume it has something to do with your software? Yeah it's the most likely culprit in your opinion. But in my opinion I simply accidentally clicked somewhere, brought your window to focus, and went back to what I was doing elsewhere. Or clicked a button and clicked around to figure out how to undo it. I've seen tons of people with ADD-style clicking and typing while they're actually doing something completely irrelevant. It's literally just noise. Why do you need to try to interpret it?

ska 9y ago
Using telemetry to see how users use software is pointless. The word you are looking for here is something like "limited", not "pointless". Sure, there is noise in telemetry but there is also a lot of signal. And it is the sort of signal that is difficult to acquire. I'm certainly not convinced that for consumer grade applications opt out telemetry is a good thing, for lots of reasons. But none of them are "it isn't useful".