Yup. Similarly, I often find myself looking for dinner options on OpenTable, ignoring restaurants that don't take reservations that way, because the friction is

Yup. Similarly, I often find myself looking for dinner options on OpenTable, ignoring restaurants that don't take reservations that way, because the friction is so much lower. I know that OpenTable isn't great for a variety of reasons, and I also know that I'm missing out on a handful of places that don't accept reservations that way. But it beats the awful experience of calling around to restaurants, hoping they answer, going back and forth on available times (maybe trying a few places until you find one that's available), and then hoping that the person you spoke with wrote it down right....