So I can talk to a human, who may have trouble understanding my accent, and slowly read out an order, then have it read back, correct it, then pay by reading ou

So I can talk to a human, who may have trouble understanding my accent, and slowly read out an order, then have it read back, correct it, then pay by reading out all the numbers on my credit card over the phone? And this is somehow better than using an app, where I just click what I want and hit go?