2 ms·
The other day, I was at a restaurant that uses EatStreet (a smaller competitor) but no other similar services. (I was waiting for an order I placed in person.)
by ivraatiems 9y ago
The other day, I was at a restaurant that uses EatStreet (a smaller competitor) but no other similar services. (I was waiting for an order I placed in person.)
A GrubHub driver came in and asked whether the GrubHub order had gone through yet; it seemed like he had been waiting. The person at the counter, confused, said that the establishment didn't work with GrubHub and never had. The employee repeated that he had an order, and tried to confirm the details of the order - but there was no such order. Apparently GrubHub had called the restaurant, and when someone at the restaurant tried to explain that it didn't work with GrubHub, the system had ignored them, and placed the order anyway.
Now somewhere there is a customer presumably mad at the restaurant for losing their order, while GrubHub will, for all I know, continue to do this to said restaurant forever. What's an owner supposed to do?
- Chris2048 9y ago> What's an owner supposed to do? sue?
- colanderman 9y agoYep. This would be a clear trademark violation. Even a C&D from a lawyer should do the trick.
- ivraatiems 9y agoYes, but it isn't realistic to expect this small restaurant has the time or funds to do this in a competent way versus a millions-of-dollars company.
- rando444 9y agoThis is one of the many reasons why small claims courts exist.
- TheAdamist 9y agoI was at a local bar who has instructed their staff to not pickup when GrubHub calls since they place orders off an obsolete menu and refuse to fix it leaving the bar & end customer pissed off.