I agree. It can also go the other way though. I sometimes order almond milk from Starbucks. If I give the order to a human I can make some judgement as to wh

I agree. It can also go the other way though. I sometimes order almond milk from Starbucks. If I give the order to a human I can make some judgement as to whether they have misunderstood and correct them, or outright ask them to confirm their understanding. If I give the order to the app then the app understands perfectly but I will have to sort out any subsequent human misunderstanding after it's been made. My local branch have got it wrong twice in 5 attempts via the app (they tend to assume I want coffee with almond milk because what crazy person just wants almond milk)