A few years ago I subscribed to a 8 MB service with a major ISP (Virgin). I was getting around 500k. Virgin insisted it was an issue with my router/my line/my c

A few years ago I subscribed to a 8 MB service with a major ISP (Virgin). I was getting around 500k. Virgin insisted it was an issue with my router/my line/my computer/everything under the sun and nothing to do with them. When I pointed out that I had signed up for a 8 MB deal, they said that legally they did not have to do anything unless my performance went below 300k! I cancelled the contract and was forced to pay an early termination penalty. I went with a smaller ISP (Fast.co.uk - those guys are brilliant!) and immediately started getting around 6 MB. Same computer, same router and same lines as before. It boggled my mind that a big ISP could get away with this borderline fraudulent behaviour.