I take the count of five-star reviews and divide by count of one-star reviews. "Oh, it's an 11, that's a good product," I say to myself. Then I check the one-st

I take the count of five-star reviews and divide by count of one-star reviews. "Oh, it's an 11, that's a good product," I say to myself. Then I check the one-star reviews to see what people find problematic.