Thanks for the feedback. On the fee: because the software checks in, we have fixed monthly per-user costs, so I am very hesitant about offering a one-time pric

Thanks for the feedback. On the fee: because the software checks in, we have fixed monthly per-user costs, so I am very hesitant about offering a one-time price. Obviously there's quite a bit of margin in the offering right now, but that's why it's not once-and-done. On the architecture: definitely agree that we should put up a "how it works" diagram. And to answer your question: right now, it checks with the server once per minute. We do it that way, as opposed to having the server ping your machine whenever there's something waiting for it, in order to make it easier to deal with firewalls and the like -- setup is a one-click process. As a result, the act of printing a doc takes less than 15 seconds, really (usually something like 8), but it can take up to 1 minute for the doc to arrive at the printer.