When you're dealing with a person, you can apply the saying "never ascribe to malice that which can be explained by incompetence". However, when you're dealing

When you're dealing with a person, you can apply the saying "never ascribe to malice that which can be explained by incompetence". However, when you're dealing with a large organization or other group of people, it doesn't matter whether the act was originally driven by malice or incompetence, someone in the organization is going to exploit it with malicious intent.