4 ms·

How Microsoft turns their incompetence into my problem

15 points by wila 9y ago

bastijn 9y ago
This article would have been much stronger if the author included mail correspondence with Microsoft. Right now it is only one side of the story without any information on what exactly the author did to resolve the issue or provide Microsoft with information so they could help. We just have to trust the author he perfectly corresponded all information as well as Microsoft returning answers that were clearly shortcoming. This is not going to stop anybody using their services. So if that is the authors intention (s)he should write a better rant :).
- wila 9y ago
  Sorry, not the author of the article, but of course there's a history. I don't think the intention of the post is to stop people using Microsoft's email platform. It is about making it easier to troubleshoot, getting more help from MS to fix issues. Some more details here (in dutch) and they are not the only ISP with problems sending emails to MS's platforms. https://www.webhostingtalk.nl/lounge/195046-kunnen-we-zorgen-microsoft-wakker-wordt.html https://www.webhostingtalk.nl/lounge/195046-kunnen-we-zorgen...
  - bastijn 9y ago
    > I don't think the intention of the post is to stop people using Microsoft's email platform. From the article: > Please people. Stop using Outlook, Office365, Hotmail. Microsoft seems to be unable to handle the amounts of email they receive and make it the issue of the senders that they are incompetent. What is the author advocating here if not to stop using their services? > Dutch link Still only hearsay unfortunately. In addition not all messages are technically sound. This is still a one-sided story presented without actual proof Microsoft acted in the wrong. With this information the title might as well be "how Microsoft turns my incompetence into my problem". There is simply not enough information for us to know. Now, this sounds harsh but it is not intended as offense. I only want to point out how the message comes across to those not involved. Not sure what the author is trying to achieve but I think (s)he needs to change his/her communication if (s)he wants to achieve it.
    - wila 9y ago
      The author has responded at the forum with a follow up and hereby shares the correspondence with Microsoft in a pdf. [0] [0] https://tuxis.bestandonline.nl/index.php/s/pAnxQnpDNVv95m3 https://tuxis.bestandonline.nl/index.php/s/pAnxQnpDNVv95m3
    - wila 9y ago
      You are correct that it is a rant and that it could have been written better with additional parts of the correspondence to make a more convincing point. Note however that the forum I linked to where the post was shared is a forum visited by hosters/ISP's and quite a few of us recognize what the author is saying. Seems there will be a follow up with more details.
deleted 9y ago
[deleted]
hungerstrike 9y ago
This title should be changed to "My problem with Microsoft customer service" or something less one-sided. Anyway, Microsoft customer service is excellent in my experience. I can't think of a tech company with better customer service. Maybe Apple. Amazon has good service for retail customers, not sure about AWS though.
samspenc 9y ago
Unrelated anecdote: one of my family members was recently having issues with one of Microsoft's online e-mail services (I forget if it's Outlook.com or related) recently dropping legit e-mails from group mailing lists, and I was glad to find something of relevance that I can send to them.

15 points by wila 9y ago

This article would have been much stronger if the author included mail correspondence with Microsoft. Right now it is only one side of the story without any information on what exactly the author did to resolve the issue or provide Microsoft with information so they could help. We just have to trust the author he perfectly corresponded all information as well as Microsoft returning answers that were clearly shortcoming. This is not going to stop anybody using their services. So if that is the authors intention (s)he should write a better rant :).

wila 9y ago
Sorry, not the author of the article, but of course there's a history. I don't think the intention of the post is to stop people using Microsoft's email platform. It is about making it easier to troubleshoot, getting more help from MS to fix issues. Some more details here (in dutch) and they are not the only ISP with problems sending emails to MS's platforms. https://www.webhostingtalk.nl/lounge/195046-kunnen-we-zorgen-microsoft-wakker-wordt.html https://www.webhostingtalk.nl/lounge/195046-kunnen-we-zorgen...
- bastijn 9y ago
  > I don't think the intention of the post is to stop people using Microsoft's email platform. From the article: > Please people. Stop using Outlook, Office365, Hotmail. Microsoft seems to be unable to handle the amounts of email they receive and make it the issue of the senders that they are incompetent. What is the author advocating here if not to stop using their services? > Dutch link Still only hearsay unfortunately. In addition not all messages are technically sound. This is still a one-sided story presented without actual proof Microsoft acted in the wrong. With this information the title might as well be "how Microsoft turns my incompetence into my problem". There is simply not enough information for us to know. Now, this sounds harsh but it is not intended as offense. I only want to point out how the message comes across to those not involved. Not sure what the author is trying to achieve but I think (s)he needs to change his/her communication if (s)he wants to achieve it.
  - wila 9y ago
    The author has responded at the forum with a follow up and hereby shares the correspondence with Microsoft in a pdf. [0] [0] https://tuxis.bestandonline.nl/index.php/s/pAnxQnpDNVv95m3 https://tuxis.bestandonline.nl/index.php/s/pAnxQnpDNVv95m3
  - wila 9y ago
    You are correct that it is a rant and that it could have been written better with additional parts of the correspondence to make a more convincing point. Note however that the forum I linked to where the post was shared is a forum visited by hosters/ISP's and quite a few of us recognize what the author is saying. Seems there will be a follow up with more details.

deleted 9y ago

[deleted]

hungerstrike 9y ago

This title should be changed to "My problem with Microsoft customer service" or something less one-sided. Anyway, Microsoft customer service is excellent in my experience. I can't think of a tech company with better customer service. Maybe Apple. Amazon has good service for retail customers, not sure about AWS though.

samspenc 9y ago

Unrelated anecdote: one of my family members was recently having issues with one of Microsoft's online e-mail services (I forget if it's Outlook.com or related) recently dropping legit e-mails from group mailing lists, and I was glad to find something of relevance that I can send to them.