4 ms·
Great point about automated systems. Now I'm imagining a future where there's better telecom integration so that the phone tree options are integrated into the
by rexf 9y ago
Great point about automated systems. Now I'm imagining a future where there's better telecom integration so that the phone tree options are integrated into the caller's UI.
For example, speaking to your cell phone company, you could see:
1 [Billing] 2 [Account] 3 [Add a line]
4 [Problem] 5 [Option5] 6 [Option6]
7 [Option7] 8 [Option8] 9 [Option9]
0 [Operator]
This would be customized to whatever phone tree you're interfacing with.
- boooooo 9y agomaybe the phone tree options could be described using some sort of markup language.
- zeveb 9y agoThat's a clever idea, but I can so easily imagine a world in which a company's malformed markup causes a buffer overrun in my phone.
- _jal 9y agoDo you use a browser on your phone?
- mmphosis 9y agoand make it tuRing complete
- kalleboo 9y agoOr they could just list direct numbers to each division on the company's website...
- ryukafalz 9y agoThat sounds like it'd require a huge overhaul to the phone system. At which point... why do the telcos even need to be involved here? VoIP is common enough now that you could just have a menu system before the call and trigger a VoIP call to the right department automatically. And heck, let's get rid of phone queues while we're at it - just have the agent trigger a callback rather than making them listen to an awful hold music loop for potentially upwards of 15 minutes.