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Hi, Screenshots developer here – We've gotten similar feedback about the Save and Download buttons, we added the cloud icon in part to make that clearer. I fee

Hi, Screenshots developer here – We've gotten similar feedback about the Save and Download buttons, we added the cloud icon in part to make that clearer. I feel like there's a ticket about it as well, but I not able to find it. We're planning on adding a Copy button, and we'll probably do some user research on the buttons generally to make sure the choice is clear. We did have a full page screenshot feature, but it didn't make the cut for Firefox 56. It's back in Firefox 57. If you have any issues or feedback on Screenshots, we track most of our work in GitHub and welcome new issues there: https://github.com/mozilla-services/screenshots https://github.com/mozilla-services/screenshots

saberworks 9y ago
Thanks for the reply. Adding a "cloud" icon to a button called "Save" does not make it clearer, it makes it contradictory (does it save it or does it upload it?). It's very clear based on the design of the interface that your primary goal is to get people to upload their screenshots to your servers. The "save" button is the only one with a label. The others are icons only. The "save" button is 3x as big as the other two. The "save" button is the only button with any color (the others are black & white). Also note that the current "save" feature (which uploads the screenshot to mozilla servers) actually does the opposite of saving them because after 2 weeks they will be deleted. I'm not convinced "user research" is the best way to go here. If the majority of your selected users think "save" should mean "upload to mozilla" does that mean they're right? And when they hit "save" in microsoft word or whatever, they think the document is going to microsoft servers? "Save" means put it in my local storage. "Download" means copy some file from a remote server onto my local storage. "Upload" means copy it from my local storage to a remote server. I also just realized that clicking the "save" button clobbers whatever is in my clipboard. https://screenshots.firefox.com/oFTVibyVnGx7LPAl/news.ycombinator.com https://screenshots.firefox.com/oFTVibyVnGx7LPAl/news.ycombi...
- saberworks 9y ago
  After using it to actually upload that shot, I just realized it captured and shared much more than just the screenshot. It captured and shared the page title and domain of the page I took a screenshot of. That seems like quite the security risk given that I wasn't notified such was going to be shared. Imagine if I'm working on a dev server or a private place on a public server. It seems that when people want to share a screenshot, they want to share just the screenshot in many cases.
- ianbicking 9y ago
  > I'm not convinced "user research" is the best way to go here. If the majority of your selected users think "save" should mean "upload to mozilla" does that mean they're right? More or less, yes, if more people understand one design than another, then the one that more people understand is the right one. We're generally shooting for more than a majority though, we'd want most people to understand the interface, and would also take negative reactions into account. In our past studies we found people generally understood the buttons well enough, and specifically it was obvious after first use what was happening. But we only compared the current buttons to one other option (which didn't compare well), so it wasn't a very thorough test. There's more overhead in updating this interface than some others, since we have to get updated translations (to more strings than just the button) and change all our onboarding, which is why we've kind of left it be until we can look at the full set of buttons more closely.
  - saberworks 9y ago
    Haha I am completely dismayed. So that means if I use File -> "Save Page As..." I can look forward to that eventually sending my entire page to your servers ;) Again thanks for your replies and hopefully they can be more clear in the future (without being incorrect). And just in case I have sounded like a jerk, I really do love Firefox and I have been using it since it first came out as Phoenix. I appreciate the work you all put into it even if my above comments didn't make that clear. I actually used the Mozilla Suite before that, too. I still have, wear, and love my dinosaur head t-shirt I ordered from the mozilla store soooo long ago. https://upload.wikimedia.org/wikipedia/commons/thumb/7/74/Mozilla_Foundation_logo.svg/1024px-Mozilla_Foundation_logo.svg.png https://upload.wikimedia.org/wikipedia/commons/thumb/7/74/Mo...
    - teresonos 9y ago
      This seems to be one of those "dark patterns" in design, where they try to persuade someone to perform a certain action. At the very least, change it to "Save to Cloud" and "Save to Disk." But to be really clear, "Upload and Share" is definitely the way to go.
  - cookiecaper 9y ago
pasbesoin 9y ago
I'm on Ubuntu on a Thinkpad that has the trackpad disabled. Plain Jane Microsoft wired USB mouse plugged in. I use the right-click/context menu a fair amount. Since FF screenshots was added, it gets triggered frequently when I'm popping the right/click menu on a page -- without my making any click after the right-click to open the context menu. And with the trackpad disabled and using a mouse with a physical button and a rather distinct click, I can say this with considerable confidence. So, then I have to to hit the escape key to kill the FF screenshot functionality. Which is becoming muscle memory, at this point.
kaishiro 9y ago
I too found this dialog to have bizarre choices for function and iconography. My main gripe with it is that there are now two "Save" actions in Firefox that have completely different functionality (Save a page vs Save a screenshot). I found this to be a very odd choice.
pix64 9y ago
I was pretty pissed it automatically uploaded the image. "Save" refers to saving to your local machine. "Upload" means uploading to a remote server. Fix the damn button.

saberworks 9y ago

Thanks for the reply. Adding a "cloud" icon to a button called "Save" does not make it clearer, it makes it contradictory (does it save it or does it upload it?). It's very clear based on the design of the interface that your primary goal is to get people to upload their screenshots to your servers. The "save" button is the only one with a label. The others are icons only. The "save" button is 3x as big as the other two. The "save" button is the only button with any color (the others are black & white). Also note that the current "save" feature (which uploads the screenshot to mozilla servers) actually does the opposite of saving them because after 2 weeks they will be deleted. I'm not convinced "user research" is the best way to go here. If the majority of your selected users think "save" should mean "upload to mozilla" does that mean they're right? And when they hit "save" in microsoft word or whatever, they think the document is going to microsoft servers? "Save" means put it in my local storage. "Download" means copy some file from a remote server onto my local storage. "Upload" means copy it from my local storage to a remote server. I also just realized that clicking the "save" button clobbers whatever is in my clipboard. https://screenshots.firefox.com/oFTVibyVnGx7LPAl/news.ycombinator.com https://screenshots.firefox.com/oFTVibyVnGx7LPAl/news.ycombi...

saberworks 9y ago
After using it to actually upload that shot, I just realized it captured and shared much more than just the screenshot. It captured and shared the page title and domain of the page I took a screenshot of. That seems like quite the security risk given that I wasn't notified such was going to be shared. Imagine if I'm working on a dev server or a private place on a public server. It seems that when people want to share a screenshot, they want to share just the screenshot in many cases.
ianbicking 9y ago
> I'm not convinced "user research" is the best way to go here. If the majority of your selected users think "save" should mean "upload to mozilla" does that mean they're right? More or less, yes, if more people understand one design than another, then the one that more people understand is the right one. We're generally shooting for more than a majority though, we'd want most people to understand the interface, and would also take negative reactions into account. In our past studies we found people generally understood the buttons well enough, and specifically it was obvious after first use what was happening. But we only compared the current buttons to one other option (which didn't compare well), so it wasn't a very thorough test. There's more overhead in updating this interface than some others, since we have to get updated translations (to more strings than just the button) and change all our onboarding, which is why we've kind of left it be until we can look at the full set of buttons more closely.
- saberworks 9y ago
  Haha I am completely dismayed. So that means if I use File -> "Save Page As..." I can look forward to that eventually sending my entire page to your servers ;) Again thanks for your replies and hopefully they can be more clear in the future (without being incorrect). And just in case I have sounded like a jerk, I really do love Firefox and I have been using it since it first came out as Phoenix. I appreciate the work you all put into it even if my above comments didn't make that clear. I actually used the Mozilla Suite before that, too. I still have, wear, and love my dinosaur head t-shirt I ordered from the mozilla store soooo long ago. https://upload.wikimedia.org/wikipedia/commons/thumb/7/74/Mozilla_Foundation_logo.svg/1024px-Mozilla_Foundation_logo.svg.png https://upload.wikimedia.org/wikipedia/commons/thumb/7/74/Mo...
  - teresonos 9y ago
    This seems to be one of those "dark patterns" in design, where they try to persuade someone to perform a certain action. At the very least, change it to "Save to Cloud" and "Save to Disk." But to be really clear, "Upload and Share" is definitely the way to go.
- cookiecaper 9y ago

pasbesoin 9y ago

I'm on Ubuntu on a Thinkpad that has the trackpad disabled. Plain Jane Microsoft wired USB mouse plugged in. I use the right-click/context menu a fair amount. Since FF screenshots was added, it gets triggered frequently when I'm popping the right/click menu on a page -- without my making any click after the right-click to open the context menu. And with the trackpad disabled and using a mouse with a physical button and a rather distinct click, I can say this with considerable confidence. So, then I have to to hit the escape key to kill the FF screenshot functionality. Which is becoming muscle memory, at this point.

kaishiro 9y ago

I too found this dialog to have bizarre choices for function and iconography. My main gripe with it is that there are now two "Save" actions in Firefox that have completely different functionality (Save a page vs Save a screenshot). I found this to be a very odd choice.

pix64 9y ago

I was pretty pissed it automatically uploaded the image. "Save" refers to saving to your local machine. "Upload" means uploading to a remote server. Fix the damn button.