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The call center can afford an internet connection; it's cheaper than the people they'd be hiring.
by thehardsphere 9y ago
The call center can afford an internet connection; it's cheaper than the people they'd be hiring.
- amigoingtodie 9y agoReally? A T-1 around that area is almost $700/mo. A 100Mbps symmetric connection is several thousand dollars per month.
- reaperducer 9y agoA call center will spend $700/month on toilet paper. It's no big deal.
- amigoingtodie 9y agoOn 24 employees?
- reaperducer 9y agoIn spite of hold times, most call centers are hundreds and hundreds of people, operating 24 hours a day. Not sure where you get 24 people.
- bzbarsky 9y agoMinumum wage in the US is $7.25/hr. In West Virginia specifically it's $8.75/hr. That means that a full-time minimum-wage employee in West Virginia costs about $1460/month (assuming they get paid for 50 weeks a year and take 2 weeks of unpaid vacation; if they get paid for 40 hours every week, that's $1517/month). That's just for their salary. Employers also have to pay half of the FICA tax (7.65%), unemployment taxes (several percent, typically; no idea what it's like in West Virginia), provide the actual space to work, etc. So you can get 2 T-1 lines easily for the cost of a single minimum-wage employee. Assuming your "several thousand dollars" is less than $10k, that corresponds to about 5 minimum-wage employees. And maybe, just maybe, there might be an incentive structure that involves wages above minimum wage for people who do a good job.
- amigoingtodie 9y agoSo, why would anybody want a call center in WV if bandwidth and minimum wage are more expensive than Florida, for instance? ...and all employees would pay state income tax
- bzbarsky 9y agoHow do the real estate prices compare? But yes, in general the answer may be that they wouldn't put such a thing in WV.
- reaperducer 9y agoThree seconds of Googling shows you're oh so wrong.
- bzbarsky 9y agoOh so wrong about what, exactly?