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I got my first package from Amazon Logistics shipped yesterday. Wasn't delivered because Bing maps apparently didn't have my apartment on it. Spent 45 minutes o

by rhexs 9y ago

I got my first package from Amazon Logistics shipped yesterday. Wasn't delivered because Bing maps apparently didn't have my apartment on it. Spent 45 minutes on the phone helping an Amazon employee add the building to their internal mapping system. (Glad I got to do that for free, great use of my time as a prime member.) Really enjoying having to call Amazon and complain about a new issue every month. Their slide into mediocrity has had me trying to replace them with other services. Hard, but not impossible.

rhexs 9y ago
And it went out for delivery again today. Once more, the package had a delivery exception as apparently Amazon Logistics can still not find the apartment after I spent the time to have my account updated with instructions. Ordered Wednesday with 2 day prime, and it now isn't coming. At no point did Amazon offer to reship the damn thing with a real courier that knows how to deliver packages. Called in again and they promised to deprioritize Amazon Logistics. Got a 1 month prime extension and a promise that the package might come next week and if not they will re-ship it. The customer obsession Amazon principle definitely at play here! Awesome!