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I had a delivery person call my cell phone 8 times in a row back-to-back from a random washington number without leaving a message. I walked out of a work meet
by Klathmon 9y ago
I had a delivery person call my cell phone 8 times in a row back-to-back from a random washington number without leaving a message.
I walked out of a work meeting because I assumed someone I know is probably dead or dying. It was because the delivery driver wanted to know how to get to my address since it didn't show up in their system...
I was livid, called support, they give you a month of prime free.
Then my next 5 packages didn't get delivered because they were all being done by "AMZL-US" which is what their shipping company shows up as. Every single one got marked as "undeliverable" at 7:30PM every day. I even resorted to calling them earlier in the day to ensure that they knew my address and could deliver it, and they always assured me it was fine, only for 7:30 to roll around and the package gets marked as undeliverable.
After my next 5 months of free prime (and 4 canceled packages, 1 I had re-routed to a storage locker and drove to get it), I had a 3 hour long call with someone at amazon that not only went through the process of "prioritising" AMZL for my address (so other carriers are more likely), they also tried to add my address to their system.
They can now finally deliver to my house, but they really like to leave things in the rain without any kind of plastic bag over the box like USPS and UPS do (they also hilariously always knock on my garage door because they can't see the front door from the road, I'm pretty sure there is some kind of "if you don't do this you are fired" rule about knocking when you leave a package, and they always look confused, knock on the garage door, then head back to their truck).
- 24gttghh 9y agoDude you are way too patient with them. If they messed up one delivery to me like how you describe I would stop using their service entirely. Why go through all that?
- Klathmon 9y agoI did stop using them for a long time, that whole ordeal was over several months. Generally I'd only try again when it was something that wasn't easily available on amazon, or where it was really cheap and I didn't need it within a day or 2.
- ForRealsies 9y agoExactly. It's not like Amazon has a pervasive, stranglehold grip on electronic commerce or anything.