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I hope Amazon do something great here. Delivery firms are all awful. They only have one job, get the package to me. So why are you delivering it at 11am when yo

I hope Amazon do something great here. Delivery firms are all awful. They only have one job, get the package to me. So why are you delivering it at 11am when you know I'm at work? And then again tomorrow, and again, and then leave it at your depot where the onus is on me to collect it. Why not deliver it at 7pm when I'm home from work? If supermarkets can manage it (and delivery is their secondary business) - I'm sure a delivery company should be able to pull this kind of service out the bag. For once I'm rooting for team Amazon.

nakedrobot2 9y ago
Yep, just like taxi drivers, no one has any sympathy whatsoever for these logistics companies. My gripe is that every package I receive, is from abroad. Every single time, fedex (ups, dhl, ...) ask me for the exact same information (address, eori number, ...) even if I have an account with them, they don't know this information about me, even though I told them last week. I thought a logistics company might have a better handle on their processes. But none of them do!
danmaz74 9y ago
> Why not deliver it at 7pm when I'm home from work? Maybe because most people would like to get deliveries outside of normal working hours, but you can't (and shouldn't) force all delivery people to work outside normal working hours?
- xedarius 9y ago
  Agreed, why not let me choose though.
  - KGIII 9y ago
    I think their comment meant that you'd be choosing not just for you, but you would also be making that choice for the employees that had to deliver your stuff. The employees would still need to cover a diverse area and thus they'd need nearly the same number of employees to cover after-hours delivery. Though, maybe there is some sort of potential market there. Get your stuff shipped to a drop location and they will deliver it to you at your convenience.
  - thexxy 9y ago
    or even better - let everyone involved choose. by everyone I mean the employer (which is also the product/service provider), the employees and the customers. if none of the employees will be willing to get $x for working at evening/night, then an increase in salary for those hours might solve the issue . how much to increase will depend upon supply and demand. if none of the customers want a night delivery then there's no need for that anyway, and the employer won't even bother trying to find a solution. if only a small amount of customers want a night delivery - then the employer might setup a solution where you need to pay 1.5x of the regular price in order for it to be profitable enough for the employer and the employees. if most customers want a night delivery - then the employer will need to make large adjustments in order to fulfill its customers' needs, or some other competitor will fill the gap.
  - danmaz74 9y ago
    With a higher "overtime" price? Would be ok by me.
- 201709User 9y ago
  You can absolutely force them. But you shouldn't.
- tom_mellior 9y ago
  > you can't (and shouldn't) force all delivery people to work outside normal working hours Ever been to a restaurant or bar in the evening or on a weekend? Ever taken a bus/train/flight in the evening or on a weekend? Congratulations, you have "forced" people to provide services to you "outside normal working hours". It's completely normal and absolutely acceptable for infrastructure to be provided at "odd" hours. Obviously, all those people must be paid extra for work outside "normal" hours. Personally, I would gladly pay more for a delivery I am more likely to actually receive.
  - danmaz74 9y ago
    Yes I go to restaurants, and I pay a hefty extra for the service compared to the same products bought in a supermarket. Instead, when I buy online, I almost always get (and search for) free delivery.
    - danmaz74 9y ago
      LOL at the downvoters.
    - tom_mellior 9y ago
      > when I buy online, I almost always get (and search for) free delivery Me too, but that's mainly because the more expensive options are worse, in my experience. For example, "free" delivery by mail into my actual mailbox vs. "premium" delivery with a parcel service forcing me to be at home an entire day on which they might come by. I would pay extra for a premium service if it were actually better. (Agreed with your LOL at the downvoters.)
    - zuppy 9y ago
      No, you don't. You only pay the servers, what about the kitchen staff?
  - krapp 9y ago
    >Obviously, all those people must be paid extra for work outside "normal" hours Amazon isn't likely to pay employees anything extra for working outside of "normal" hours, though.
- dingaling 9y ago
  But by buying from Amazon you force IT staff to wait on pager-duty, and warehouse staff to works nights, and lorry drivers and pilots to work in the wee small hours. And many more I've overlooked. So why do the last-mile delivery drivers get a break?
  - smelterdemon 9y ago
    Because they have unions to protect them.
tom_mellior 9y ago
> Delivery firms are all awful. Agreed, though I usually find the "real" postal service to be significantly less awful than the various parcel services. They are more able/willing to put packages into my mailbox, and if they do mess up the delivery, the post office is usually closer than a parcel service depot out in a remote corner of a remote suburb. In fact, one of the reasons I prefer ordering from Amazon directly as opposed to most other online shops, or third-party shops selling through Amazon, is that I know that Amazon will send my stuff using the standard postal service. (Or at least, it used to be that way.) You mileage will vary according to your country's postal service, of course.
- beauzero 9y ago
  Seller fulfilled Prime is the same as well. Even though they ship from their own warehouses, they are required to ship the package is the same timeframe (defined by seller), and use Amazon's negotiated rates with USPS and UPS.
iddqd 9y ago
Amazon Logistics has been running for quite a while in Germany, and for me it's looks like it's a disaster. Every order is like a lottery. If your package gets assigned to DHL, you're almost guaranteed to get it on time. If you get Amazon Logistics, you should be happy if it shows up at all.
- pyvpx 9y ago
  so far I've yet to have anything lost by Amazon Logistics, however it is almost comical how they deliver the package. A person shows up and rings the bell for a solid 10 seconds. I buzz them in, then they practically throw the package from the elevator door saying "Tschussi!" as the door closes. OK, I get it...no signature. that's fine. but you couldn't look like you were in more of a rush if you tried. my guess is they're applying drone like KPIs to humans and it doesn't look very humane.
  - twobyfour 9y ago
    > my guess is they're applying drone like KPIs to humans and it doesn't look very humane. That sounds like a very Amazon-esque thing to do.
- johnnyfaehell 9y ago
  See for me it's the other way around. With DHL who knows when it'll arrive or if the driver will even attempt to deliver your item. (Currently, I have the problem of DHL claims something was delivered yet the front office says it wasn't.) DHL massively overwork their drivers, which results in them having far too many packages to deliver, therefore just end up dropping them off at a local post office for pick up. Amazon Logistics, it arrives constantly. Also in the UK Amazon Logistics even deliver prime items on a Sunday - also in the UK they send a lot of items with a few amazingly crap delivery service so when you get Amazon Logistics, DPD, or Royal Mail, it's happy days.
  - dazc 9y ago
    For valuable items I would gladly pay extra for DPD delivery! Note to amazon employees who may be watching - not really!
asddddd 9y ago
> So why are you delivering it at 11am when you know I'm at work? The driver has a 200-250 stop route optimized for efficiency, they attempt delivery when near your house. At 7pm a driver has been on the clock for over 10 hours; this is unlikely to change due to air delivery commitments. Over peak season 14 hour days (DoT limit) is very common, with a 14-hour delivery window it's simply not possible to get everyone's packages to them in the evening.
- drusepth 9y ago
  I wonder what the actual cost-difference would be to pay 7 guys working 2-hour 5pm-7pm days instead of every one guy working 14-hour days. If it's too high, I assume things like drone delivery will eventually replace deliverymen since they are more likely to not mind working evenings, nights, and weekends.
  - BrentOzar 9y ago
    > I wonder what the actual cost-difference would be to pay 7 guys working 2-hour 5pm-7pm days instead of every one guy working 14-hour days. It's less about the guys, and more about the support infrastructure required for more delivery vehicles (even rented ones via the guys' salaries), insurance, more loading bays to get 7x more vehicles ready, more loading staff (or robots) to load 7x more vehicles, etc.
  - DougWebb 9y ago
    They'd need to maintain seven trucks instead of one truck, with the much larger support system that would entail. Also they'd need more people working internal functions like HR due to the higher headcount. It's a lot more expensive than just the driver's salary.
  - piquadrat 9y ago
    While the drones won't mind working at night or on weekends, I would certainly mind the relentless, high-pitched noise of drones delivering groceries and the latest new tech gadgets to my neighbours when I try to sleep or relax. Honestly, I dread the thought of hundreds or thousands of drones buzzing around the city on a daily basis. It's already pretty bad at many touristic spots because everybody needs their own little aerial video that nobody will ever watch.
ComputerGuru 9y ago
Why not get it delivered to work?
baby 9y ago
The worst is that they don't tell you when the package will be delivered. It could be at any time during the day. Usually when I got out to buy bread, or when I'm taking a shower.

nakedrobot2 9y ago

Yep, just like taxi drivers, no one has any sympathy whatsoever for these logistics companies. My gripe is that every package I receive, is from abroad. Every single time, fedex (ups, dhl, ...) ask me for the exact same information (address, eori number, ...) even if I have an account with them, they don't know this information about me, even though I told them last week. I thought a logistics company might have a better handle on their processes. But none of them do!

danmaz74 9y ago

> Why not deliver it at 7pm when I'm home from work? Maybe because most people would like to get deliveries outside of normal working hours, but you can't (and shouldn't) force all delivery people to work outside normal working hours?

xedarius 9y ago
Agreed, why not let me choose though.
- KGIII 9y ago
  I think their comment meant that you'd be choosing not just for you, but you would also be making that choice for the employees that had to deliver your stuff. The employees would still need to cover a diverse area and thus they'd need nearly the same number of employees to cover after-hours delivery. Though, maybe there is some sort of potential market there. Get your stuff shipped to a drop location and they will deliver it to you at your convenience.
- thexxy 9y ago
  or even better - let everyone involved choose. by everyone I mean the employer (which is also the product/service provider), the employees and the customers. if none of the employees will be willing to get $x for working at evening/night, then an increase in salary for those hours might solve the issue . how much to increase will depend upon supply and demand. if none of the customers want a night delivery then there's no need for that anyway, and the employer won't even bother trying to find a solution. if only a small amount of customers want a night delivery - then the employer might setup a solution where you need to pay 1.5x of the regular price in order for it to be profitable enough for the employer and the employees. if most customers want a night delivery - then the employer will need to make large adjustments in order to fulfill its customers' needs, or some other competitor will fill the gap.
- danmaz74 9y ago
  With a higher "overtime" price? Would be ok by me.
201709User 9y ago
You can absolutely force them. But you shouldn't.
tom_mellior 9y ago
> you can't (and shouldn't) force all delivery people to work outside normal working hours Ever been to a restaurant or bar in the evening or on a weekend? Ever taken a bus/train/flight in the evening or on a weekend? Congratulations, you have "forced" people to provide services to you "outside normal working hours". It's completely normal and absolutely acceptable for infrastructure to be provided at "odd" hours. Obviously, all those people must be paid extra for work outside "normal" hours. Personally, I would gladly pay more for a delivery I am more likely to actually receive.
- danmaz74 9y ago
  Yes I go to restaurants, and I pay a hefty extra for the service compared to the same products bought in a supermarket. Instead, when I buy online, I almost always get (and search for) free delivery.
  - danmaz74 9y ago
    LOL at the downvoters.
  - tom_mellior 9y ago
    > when I buy online, I almost always get (and search for) free delivery Me too, but that's mainly because the more expensive options are worse, in my experience. For example, "free" delivery by mail into my actual mailbox vs. "premium" delivery with a parcel service forcing me to be at home an entire day on which they might come by. I would pay extra for a premium service if it were actually better. (Agreed with your LOL at the downvoters.)
  - zuppy 9y ago
    No, you don't. You only pay the servers, what about the kitchen staff?
- krapp 9y ago
  >Obviously, all those people must be paid extra for work outside "normal" hours Amazon isn't likely to pay employees anything extra for working outside of "normal" hours, though.
dingaling 9y ago
But by buying from Amazon you force IT staff to wait on pager-duty, and warehouse staff to works nights, and lorry drivers and pilots to work in the wee small hours. And many more I've overlooked. So why do the last-mile delivery drivers get a break?
- smelterdemon 9y ago
  Because they have unions to protect them.

tom_mellior 9y ago

> Delivery firms are all awful. Agreed, though I usually find the "real" postal service to be significantly less awful than the various parcel services. They are more able/willing to put packages into my mailbox, and if they do mess up the delivery, the post office is usually closer than a parcel service depot out in a remote corner of a remote suburb. In fact, one of the reasons I prefer ordering from Amazon directly as opposed to most other online shops, or third-party shops selling through Amazon, is that I know that Amazon will send my stuff using the standard postal service. (Or at least, it used to be that way.) You mileage will vary according to your country's postal service, of course.

beauzero 9y ago
Seller fulfilled Prime is the same as well. Even though they ship from their own warehouses, they are required to ship the package is the same timeframe (defined by seller), and use Amazon's negotiated rates with USPS and UPS.

iddqd 9y ago

Amazon Logistics has been running for quite a while in Germany, and for me it's looks like it's a disaster. Every order is like a lottery. If your package gets assigned to DHL, you're almost guaranteed to get it on time. If you get Amazon Logistics, you should be happy if it shows up at all.

pyvpx 9y ago
so far I've yet to have anything lost by Amazon Logistics, however it is almost comical how they deliver the package. A person shows up and rings the bell for a solid 10 seconds. I buzz them in, then they practically throw the package from the elevator door saying "Tschussi!" as the door closes. OK, I get it...no signature. that's fine. but you couldn't look like you were in more of a rush if you tried. my guess is they're applying drone like KPIs to humans and it doesn't look very humane.
- twobyfour 9y ago
  > my guess is they're applying drone like KPIs to humans and it doesn't look very humane. That sounds like a very Amazon-esque thing to do.
johnnyfaehell 9y ago
See for me it's the other way around. With DHL who knows when it'll arrive or if the driver will even attempt to deliver your item. (Currently, I have the problem of DHL claims something was delivered yet the front office says it wasn't.) DHL massively overwork their drivers, which results in them having far too many packages to deliver, therefore just end up dropping them off at a local post office for pick up. Amazon Logistics, it arrives constantly. Also in the UK Amazon Logistics even deliver prime items on a Sunday - also in the UK they send a lot of items with a few amazingly crap delivery service so when you get Amazon Logistics, DPD, or Royal Mail, it's happy days.
- dazc 9y ago
  For valuable items I would gladly pay extra for DPD delivery! Note to amazon employees who may be watching - not really!

asddddd 9y ago

> So why are you delivering it at 11am when you know I'm at work? The driver has a 200-250 stop route optimized for efficiency, they attempt delivery when near your house. At 7pm a driver has been on the clock for over 10 hours; this is unlikely to change due to air delivery commitments. Over peak season 14 hour days (DoT limit) is very common, with a 14-hour delivery window it's simply not possible to get everyone's packages to them in the evening.

drusepth 9y ago
I wonder what the actual cost-difference would be to pay 7 guys working 2-hour 5pm-7pm days instead of every one guy working 14-hour days. If it's too high, I assume things like drone delivery will eventually replace deliverymen since they are more likely to not mind working evenings, nights, and weekends.
- BrentOzar 9y ago
  > I wonder what the actual cost-difference would be to pay 7 guys working 2-hour 5pm-7pm days instead of every one guy working 14-hour days. It's less about the guys, and more about the support infrastructure required for more delivery vehicles (even rented ones via the guys' salaries), insurance, more loading bays to get 7x more vehicles ready, more loading staff (or robots) to load 7x more vehicles, etc.
- DougWebb 9y ago
  They'd need to maintain seven trucks instead of one truck, with the much larger support system that would entail. Also they'd need more people working internal functions like HR due to the higher headcount. It's a lot more expensive than just the driver's salary.
- piquadrat 9y ago
  While the drones won't mind working at night or on weekends, I would certainly mind the relentless, high-pitched noise of drones delivering groceries and the latest new tech gadgets to my neighbours when I try to sleep or relax. Honestly, I dread the thought of hundreds or thousands of drones buzzing around the city on a daily basis. It's already pretty bad at many touristic spots because everybody needs their own little aerial video that nobody will ever watch.

ComputerGuru 9y ago

Why not get it delivered to work?

baby 9y ago

The worst is that they don't tell you when the package will be delivered. It could be at any time during the day. Usually when I got out to buy bread, or when I'm taking a shower.