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There is a company called Ontrac that Amazon subcontracts delivery to in my neck of the woods. The one thing you can be guaranteed is that if they send it by O

There is a company called Ontrac that Amazon subcontracts delivery to in my neck of the woods. The one thing you can be guaranteed is that if they send it by Ontrac the package is most definitely not on track to be delivered on time, if it is delivered at all. Occasionally they have even sent me notification that a package is delivered the same day Amazon ships it out. I let Amazon know when a package doesn't show up and they refund or replace it and deliver it with a real carrier (aka UPS). Ontrac apparently attracts the ire of many other frustrated Amazon customers: https://www.yelp.com/biz/ontrac-anaheim https://www.yelp.com/biz/ontrac-anaheim

skynetv2 9y ago
ugh ... ontrac deliveries are always late and always results in calls to my phone asking where my house is or something else.
homero 9y ago
In my area ontrac usually arrives same day and never late
inferiorhuman 9y ago
It could be worse, Amazon could use Golden State Overnight like Monoprice does. Monoprice offers a couple overnight delivery services, but doesn't mention why one is pricey and one (GSO) is free. I've generally had good luck with the Amazon delivery services, except that OnTrac and Amazon seem to get here pretty late in the day. USPS gets here by early afternoon (or 10AM for my PO Box), FedEx/UPS mid-afternoon, OnTrac maybe 8-9PM. Because the mail sorting at my local post office was generally done at random I paid for a PO Box. Consistent staff means that deliveries to my box are far more predictable and reliable. I've had maybe two misrouted deliveries with the box in 10+ years. https://www.yelp.com/biz/golden-state-overnight-delivery-service-san-jose https://www.yelp.com/biz/golden-state-overnight-delivery-ser...
- snowpanda 9y ago
  Here's a review from an Ontrac delivery driver that shows some insight of what's going on behind the scenes: https://www.glassdoor.com/Reviews/Employee-Review-OnTrac-RVW7180422.htm https://www.glassdoor.com/Reviews/Employee-Review-OnTrac-RVW...
  - inferiorhuman 9y ago
    That's not hugely surprising. If a company seems chaotic and mismanaged from the outside, it's probably worse on the inside.
Sohcahtoa82 9y ago
Yup... Ontrac lies on their track. Had a package get reported as delivered one day, but it actually arrived the next morning. I happened to actually be leaving my apartment right as the guy was walking up. I really wanted to ask him why the tracking reported the package already delivered when it wasn't, but I had to get to work and didn't have the time.

skynetv2 9y ago

ugh ... ontrac deliveries are always late and always results in calls to my phone asking where my house is or something else.

homero 9y ago

In my area ontrac usually arrives same day and never late

inferiorhuman 9y ago

It could be worse, Amazon could use Golden State Overnight like Monoprice does. Monoprice offers a couple overnight delivery services, but doesn't mention why one is pricey and one (GSO) is free. I've generally had good luck with the Amazon delivery services, except that OnTrac and Amazon seem to get here pretty late in the day. USPS gets here by early afternoon (or 10AM for my PO Box), FedEx/UPS mid-afternoon, OnTrac maybe 8-9PM. Because the mail sorting at my local post office was generally done at random I paid for a PO Box. Consistent staff means that deliveries to my box are far more predictable and reliable. I've had maybe two misrouted deliveries with the box in 10+ years. https://www.yelp.com/biz/golden-state-overnight-delivery-service-san-jose https://www.yelp.com/biz/golden-state-overnight-delivery-ser...

snowpanda 9y ago
Here's a review from an Ontrac delivery driver that shows some insight of what's going on behind the scenes: https://www.glassdoor.com/Reviews/Employee-Review-OnTrac-RVW7180422.htm https://www.glassdoor.com/Reviews/Employee-Review-OnTrac-RVW...
- inferiorhuman 9y ago
  That's not hugely surprising. If a company seems chaotic and mismanaged from the outside, it's probably worse on the inside.

Sohcahtoa82 9y ago

Yup... Ontrac lies on their track. Had a package get reported as delivered one day, but it actually arrived the next morning. I happened to actually be leaving my apartment right as the guy was walking up. I really wanted to ask him why the tracking reported the package already delivered when it wasn't, but I had to get to work and didn't have the time.