3 ms·

We have the receiving end of this for quite some time in Berlin. This is a huge pain compared to DHL and not working at all for me (Prime customer since beginn

We have the receiving end of this for quite some time in Berlin. This is a huge pain compared to DHL and not working at all for me (Prime customer since beginning). Missed delivery dates. Didn't find the address several times, no one else had that problem. Software not working or drivers who had no clue about the software. Delivery to business address up until 9pm (!) Lost deliveries. Had many calls with Amazon customer support, they can't blacklist me for Amazon Logistics and they can't help in any way. Customer support told me on several occasions they know, they get this often but can't help. Weird thing: I saw several people who rented e.g. Enterprise vans for delivery, how is that paying?

ErrantX 9y ago
Thw business addresses thing was so ridiculous, I had to start paying for weekend deliveries at one point after a driver turned up to the office 7 days straight outside of work hours. (and yes it was the same driver)
a254613e 9y ago
I've had all those issues in Munich too. And I've managed to have amazon blacklist them for my account. One support rep told me that they have that option if you have more than 3 deliveries that they messed up. I've filed a complaint after every time they didn't deliver the package properly (as in, not delivered at all, even though it was possible), and then I sent an email with 5 or so order numbers, descriptions of what was wrong, and asked them to blacklist amazon logistics. Here's the quote from an email: >Since you mentioned that this is not the first time this has happened, please reply to my email, giving us 3 order numbers which you feel were improperly delivered by Amazon Logistics, together with the issues for each. >As soon as we receive them, we will file an official complaint against this carrier, trying to exclude them from future deliveries of your orders. Note: Some support reps insisted that it's not possible to blacklist a single delivery company.
michaelt 9y ago
I saw several people who rented e.g. Enterprise vans for delivery, how is that paying? At least in my country, companies that use "self employed" drivers have deals with vehicle hire companies so you can hire a vehicle to drive for the company - such as [1] and [2]. The hire is at the driver's risk, so there's lots of ways they can lose money, some outside of their control. For example [2] reports an undercover journalist being charged for a week's van hire but only given three days' worth of work - resulting in an hourly wage well below minimum wage. [1] https://xuberance.uber-vs.com/london https://xuberance.uber-vs.com/london [2] http://www.bbc.co.uk/news/uk-england-37708996 http://www.bbc.co.uk/news/uk-england-37708996

ErrantX 9y ago

Thw business addresses thing was so ridiculous, I had to start paying for weekend deliveries at one point after a driver turned up to the office 7 days straight outside of work hours. (and yes it was the same driver)

a254613e 9y ago

I've had all those issues in Munich too. And I've managed to have amazon blacklist them for my account. One support rep told me that they have that option if you have more than 3 deliveries that they messed up. I've filed a complaint after every time they didn't deliver the package properly (as in, not delivered at all, even though it was possible), and then I sent an email with 5 or so order numbers, descriptions of what was wrong, and asked them to blacklist amazon logistics. Here's the quote from an email: >Since you mentioned that this is not the first time this has happened, please reply to my email, giving us 3 order numbers which you feel were improperly delivered by Amazon Logistics, together with the issues for each. >As soon as we receive them, we will file an official complaint against this carrier, trying to exclude them from future deliveries of your orders. Note: Some support reps insisted that it's not possible to blacklist a single delivery company.

michaelt 9y ago

I saw several people who rented e.g. Enterprise vans for delivery, how is that paying? At least in my country, companies that use "self employed" drivers have deals with vehicle hire companies so you can hire a vehicle to drive for the company - such as [1] and [2]. The hire is at the driver's risk, so there's lots of ways they can lose money, some outside of their control. For example [2] reports an undercover journalist being charged for a week's van hire but only given three days' worth of work - resulting in an hourly wage well below minimum wage. [1] https://xuberance.uber-vs.com/london https://xuberance.uber-vs.com/london [2] http://www.bbc.co.uk/news/uk-england-37708996 http://www.bbc.co.uk/news/uk-england-37708996