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Whenever an Amazon contracted courier tries to deliver a package, they call my cellphone because they can't get into the apartment's lobby. It's so frustrating

by eqmvii 9y ago

Whenever an Amazon contracted courier tries to deliver a package, they call my cellphone because they can't get into the apartment's lobby. It's so frustrating, and a ridiculous step backward - UPS, USPS, and FedEx are all completely fine. But if Amazon's Algorithm decides to send it via an Amazon contracted courier instead, I'd better be home and near my phone, or no delivery for me!

shitlord 9y ago
Same here, and I live next to an Amazon building. Whenever I have a grocery delivery, even if I do an unattended delivery, I have to be home.
dawnerd 9y ago
Contact amazon and tell them to mark your account to not use them. I had to because for some reason the drivers couldn't figure out the entrance to my apartment was around the corner and an unmarked emergency exit wasn't the entrance. Would get called early in the morning demanding me to go meet them on the street. The Amazon rep I talked to was able to make sure all my packages came from the "old" services and haven't had a problem since. Guess this is what happens when you hire people that have no experience with delivery goods and are not paid what real delivery people are.
- sbov 9y ago
  I like to call it the "self service" economy.
  - deleted 9y ago
    [deleted]
- larzang 9y ago
  It's been so terrible the management of my apartment building sent out an email last week asking everyone to contact Amazon and complain after months of escalating problems. The staff keep having to rescue packages Amazon drivers have left outside of random building entrances and even neighboring buildings instead of delivering everything to the mail room like the real carrier services have no problem accomplishing.
- DashRattlesnake 9y ago
  > Contact amazon and tell them to mark your account to not use them. I've tried this several times (to drop Amazon Logistics) and reps say they can't do that.
curun1r 9y ago
I have the opposite experience. FedEx and UPS just get to the address, get confused and mark it "delivery attempted" without my ever knowing. They don't even try the buzzer. FedEx won't even allow me to create an account to add delivery instructions because they claim my address doesn't exist. Amazon delivery calls my cell and I can give the necessary instructions. It's the only one that works for my location.
- forgotmypw 9y ago
  Have you considered posting a sign that says "FEDEX and UPS, please do xyz"
eloff 9y ago
My experience has been the exact opposite. UPS/Fedex will usually try the buzzer. Purolator is completely hopeless - and it sucks doubly because their office is so far away. I would gladly pay extra to avoid them. Amazon's guys are the best, they not only use the buzzer but they insist on bringing the package up to the door (the other's usually make me go down to the lobby to get it.) Amazon an Walmart are often very close on price for a particular order, and I'll pick Amazon every time for the better delivery service and customer service.
Klathmon 9y ago
I had a delivery person call my cell phone 8 times in a row back-to-back from a random washington number without leaving a message. I walked out of a work meeting because I assumed someone I know is probably dead or dying. It was because the delivery driver wanted to know how to get to my address since it didn't show up in their system... I was livid, called support, they give you a month of prime free. Then my next 5 packages didn't get delivered because they were all being done by "AMZL-US" which is what their shipping company shows up as. Every single one got marked as "undeliverable" at 7:30PM every day. I even resorted to calling them earlier in the day to ensure that they knew my address and could deliver it, and they always assured me it was fine, only for 7:30 to roll around and the package gets marked as undeliverable. After my next 5 months of free prime (and 4 canceled packages, 1 I had re-routed to a storage locker and drove to get it), I had a 3 hour long call with someone at amazon that not only went through the process of "prioritising" AMZL for my address (so other carriers are more likely), they also tried to add my address to their system. They can now finally deliver to my house, but they really like to leave things in the rain without any kind of plastic bag over the box like USPS and UPS do (they also hilariously always knock on my garage door because they can't see the front door from the road, I'm pretty sure there is some kind of "if you don't do this you are fired" rule about knocking when you leave a package, and they always look confused, knock on the garage door, then head back to their truck).
- 24gttghh 9y ago
  Dude you are way too patient with them. If they messed up one delivery to me like how you describe I would stop using their service entirely. Why go through all that?
  - Klathmon 9y ago
    I did stop using them for a long time, that whole ordeal was over several months. Generally I'd only try again when it was something that wasn't easily available on amazon, or where it was really cheap and I didn't need it within a day or 2.
  - ForRealsies 9y ago
    Exactly. It's not like Amazon has a pervasive, stranglehold grip on electronic commerce or anything.

by eqmvii 9y ago

shitlord 9y ago

Same here, and I live next to an Amazon building. Whenever I have a grocery delivery, even if I do an unattended delivery, I have to be home.

dawnerd 9y ago

Contact amazon and tell them to mark your account to not use them. I had to because for some reason the drivers couldn't figure out the entrance to my apartment was around the corner and an unmarked emergency exit wasn't the entrance. Would get called early in the morning demanding me to go meet them on the street. The Amazon rep I talked to was able to make sure all my packages came from the "old" services and haven't had a problem since. Guess this is what happens when you hire people that have no experience with delivery goods and are not paid what real delivery people are.

sbov 9y ago
I like to call it the "self service" economy.
- deleted 9y ago
  [deleted]
larzang 9y ago
It's been so terrible the management of my apartment building sent out an email last week asking everyone to contact Amazon and complain after months of escalating problems. The staff keep having to rescue packages Amazon drivers have left outside of random building entrances and even neighboring buildings instead of delivering everything to the mail room like the real carrier services have no problem accomplishing.
DashRattlesnake 9y ago
> Contact amazon and tell them to mark your account to not use them. I've tried this several times (to drop Amazon Logistics) and reps say they can't do that.

curun1r 9y ago

I have the opposite experience. FedEx and UPS just get to the address, get confused and mark it "delivery attempted" without my ever knowing. They don't even try the buzzer. FedEx won't even allow me to create an account to add delivery instructions because they claim my address doesn't exist. Amazon delivery calls my cell and I can give the necessary instructions. It's the only one that works for my location.

forgotmypw 9y ago
Have you considered posting a sign that says "FEDEX and UPS, please do xyz"

eloff 9y ago

My experience has been the exact opposite. UPS/Fedex will usually try the buzzer. Purolator is completely hopeless - and it sucks doubly because their office is so far away. I would gladly pay extra to avoid them. Amazon's guys are the best, they not only use the buzzer but they insist on bringing the package up to the door (the other's usually make me go down to the lobby to get it.) Amazon an Walmart are often very close on price for a particular order, and I'll pick Amazon every time for the better delivery service and customer service.

Klathmon 9y ago

I had a delivery person call my cell phone 8 times in a row back-to-back from a random washington number without leaving a message. I walked out of a work meeting because I assumed someone I know is probably dead or dying. It was because the delivery driver wanted to know how to get to my address since it didn't show up in their system... I was livid, called support, they give you a month of prime free. Then my next 5 packages didn't get delivered because they were all being done by "AMZL-US" which is what their shipping company shows up as. Every single one got marked as "undeliverable" at 7:30PM every day. I even resorted to calling them earlier in the day to ensure that they knew my address and could deliver it, and they always assured me it was fine, only for 7:30 to roll around and the package gets marked as undeliverable. After my next 5 months of free prime (and 4 canceled packages, 1 I had re-routed to a storage locker and drove to get it), I had a 3 hour long call with someone at amazon that not only went through the process of "prioritising" AMZL for my address (so other carriers are more likely), they also tried to add my address to their system. They can now finally deliver to my house, but they really like to leave things in the rain without any kind of plastic bag over the box like USPS and UPS do (they also hilariously always knock on my garage door because they can't see the front door from the road, I'm pretty sure there is some kind of "if you don't do this you are fired" rule about knocking when you leave a package, and they always look confused, knock on the garage door, then head back to their truck).

24gttghh 9y ago
Dude you are way too patient with them. If they messed up one delivery to me like how you describe I would stop using their service entirely. Why go through all that?
- Klathmon 9y ago
  I did stop using them for a long time, that whole ordeal was over several months. Generally I'd only try again when it was something that wasn't easily available on amazon, or where it was really cheap and I didn't need it within a day or 2.
- ForRealsies 9y ago
  Exactly. It's not like Amazon has a pervasive, stranglehold grip on electronic commerce or anything.