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That's not a trend. It is the subject of the thread. Here's my story. Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; t
by sowbug 9y ago
That's not a trend. It is the subject of the thread.
Here's my story.
Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; they offered to replace it for free. I still have that phone as a backup.
Bought Nexus 6p. Then bought another for wife. Both worked fine; we gave them to family members after two years.
Now have Pixel, Pixel XL for wife, and Pixel for daughter. They've all worked fine. Daughter got small scratch on screen, bought screen protector after that, no incidents since.
Standard disclosure: I work at Google. These experiences were all with normal retail devices, purchased with own money at full price, using personal Gmail accounts, with no special treatment as a Google employee.
- x0x0 9y agoMy Nexus 5, purchased directly from google, stopped charging; I think something wore on the connector. I went through 7 or 8 cables and, if you held them just right, the phone would charge. Briefly. Support was a nightmare to deal with, including them insisting that I install the latest point update of the OS which would somehow magically cure hardware damage. On a phone that I couldn't charge. And that they wouldn't help with at all until I installed the stupid OS update. Apple just doesn't treat customers like that. IME obviously.