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Had a similar experience but better opinion of Google's sorry. My wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei
by mrb 9y ago
Had a similar experience but better opinion of Google's sorry. My wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei said "sorry—your warranty expired." But I don't fault them. An expired warranty is, after all, expired. I ended up reselling the phone on eBay for $120. At least it's recycled: people use them for parts.
On the other hand, I actually loved Google's support. Reaching them on the phone was easy. No wait. At some point I had to step away to take care of my baby, so they said they would call me back in 30min, and the same rep called me EXACTLY on the dot when they said they would call. They didn't follow a script to the letter, with numerous unnecessary steps, but jumped ahead when I told them what I had tried to diagnose the problem. Overall, very efficient, quality support. Of course I was bummed the bootloop couldn't be fixed (I experienced it before it was a widespread issue) but I was honestly stunned how good their support experience was.
I ended up replacing the 6P by a Nexus 5X. I know I'll get good support IF I ever need it.
- danieldk 9y agoMy wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei said "sorry—your warranty expired." But I don't fault them. An expired warranty is, after all, expired. How is this acceptable? The boot loop is most likely caused by a software bug that was not introduced by your wife (unless she was installing custom ROMs). Moreover, it is probably easy for Huawei/Google to repair the phone by reflashing the firmware. Rather than going the extra mile for a customer who dropped $500+ on a device, they literally stick to the warranty period mandated by the law and leave you out in the woods. That is terrible customer service.
- markmarrk 9y ago100% terrible customer service. The bootloop was caused by flaws in the Snapdragon chip. The OSS fix is to basically disable half of the cores and run the phone in a crippled state. https://www.xda-developers.com/nexus-6p-bootloop-fix/ https://www.xda-developers.com/nexus-6p-bootloop-fix/