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I'm seeing a trend in this thread that a fair amount of Android users are needing to call up some sort of technical support for OS or hardware issues. Aside fro

I'm seeing a trend in this thread that a fair amount of Android users are needing to call up some sort of technical support for OS or hardware issues. Aside from the quality of support being debated, is this really a common thing in the Android world (even for savvy HN users)? I personally haven't seen that case in my Apple group of friends.

mattmcknight 9y ago
I've had 5 android phones and never called anyone for any issues, although I have only bought Samsung and HTC. Why Google ever did a licensing deal with Huawei is beyond me. They are controlled by the same Chinese government that won't allow Google to operate in their borders.
sowbug 9y ago
That's not a trend. It is the subject of the thread. Here's my story. Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; they offered to replace it for free. I still have that phone as a backup. Bought Nexus 6p. Then bought another for wife. Both worked fine; we gave them to family members after two years. Now have Pixel, Pixel XL for wife, and Pixel for daughter. They've all worked fine. Daughter got small scratch on screen, bought screen protector after that, no incidents since. Standard disclosure: I work at Google. These experiences were all with normal retail devices, purchased with own money at full price, using personal Gmail accounts, with no special treatment as a Google employee.
- x0x0 9y ago
  My Nexus 5, purchased directly from google, stopped charging; I think something wore on the connector. I went through 7 or 8 cables and, if you held them just right, the phone would charge. Briefly. Support was a nightmare to deal with, including them insisting that I install the latest point update of the OS which would somehow magically cure hardware damage. On a phone that I couldn't charge. And that they wouldn't help with at all until I installed the stupid OS update. Apple just doesn't treat customers like that. IME obviously.
khedoros1 9y ago
Bought an HTC Hero. Used it two years with no issues, besides lack of storage. With apps getting larger and storage issues cleared up with newer hardware, I needed an upgrade. Bought a Galaxy Nexus. Used it for two years without issues. Would've continued with it for longer, but I was leaving Sprint. Bought a Nexus 5. Used it for two years, with minor issues concerning wifi signal strength and wireless charging. The phone still works, and I keep it as a spare, but the wifi issues were especially annoying. I've had an HTC One A9 for a year so far. No issues, aside from it being larger than I'd really like. I don't plan to replace it until I have a very good reason. Also have an iPhone 6 from work. It's nice, but harder to tinker with, which I think has always been Apple devices' shortcoming.

mattmcknight 9y ago

I've had 5 android phones and never called anyone for any issues, although I have only bought Samsung and HTC. Why Google ever did a licensing deal with Huawei is beyond me. They are controlled by the same Chinese government that won't allow Google to operate in their borders.

sowbug 9y ago

That's not a trend. It is the subject of the thread. Here's my story. Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; they offered to replace it for free. I still have that phone as a backup. Bought Nexus 6p. Then bought another for wife. Both worked fine; we gave them to family members after two years. Now have Pixel, Pixel XL for wife, and Pixel for daughter. They've all worked fine. Daughter got small scratch on screen, bought screen protector after that, no incidents since. Standard disclosure: I work at Google. These experiences were all with normal retail devices, purchased with own money at full price, using personal Gmail accounts, with no special treatment as a Google employee.

x0x0 9y ago
My Nexus 5, purchased directly from google, stopped charging; I think something wore on the connector. I went through 7 or 8 cables and, if you held them just right, the phone would charge. Briefly. Support was a nightmare to deal with, including them insisting that I install the latest point update of the OS which would somehow magically cure hardware damage. On a phone that I couldn't charge. And that they wouldn't help with at all until I installed the stupid OS update. Apple just doesn't treat customers like that. IME obviously.

khedoros1 9y ago

Bought an HTC Hero. Used it two years with no issues, besides lack of storage. With apps getting larger and storage issues cleared up with newer hardware, I needed an upgrade. Bought a Galaxy Nexus. Used it for two years without issues. Would've continued with it for longer, but I was leaving Sprint. Bought a Nexus 5. Used it for two years, with minor issues concerning wifi signal strength and wireless charging. The phone still works, and I keep it as a spare, but the wifi issues were especially annoying. I've had an HTC One A9 for a year so far. No issues, aside from it being larger than I'd really like. I don't plan to replace it until I have a very good reason. Also have an iPhone 6 from work. It's nice, but harder to tinker with, which I think has always been Apple devices' shortcoming.