I think there was a research talking about the emotional value of instant messaging(close to zero emotional value), a phone call(some emotional value), and face

I think there was a research talking about the emotional value of instant messaging(close to zero emotional value), a phone call(some emotional value), and face to face conversation(full value). as for video chat - they also diminish the emotional experience(trust), because of lack of eye-contact. but once you offer full eye contact and body language, for ex. via telepresence, this improves dramatically, probably very close to real-life conversation. So how do we create such a system fit for consumers ? and since text, etc is more convinient and addictive, can we design something that consumers will love to use ?