4 ms·
Disclaimer: I work at Google but have nothing to do with any hardware team. I bought a Nexus 6P from the Google store and had some issues. Out of warranty the
by habosa 9y ago
Disclaimer: I work at Google but have nothing to do with any hardware team.
I bought a Nexus 6P from the Google store and had some issues. Out of warranty they replaced it with a new Nexus 6P. When that failed as well, they replaced the phone with a brand new Pixel XL. Each of these replacements was sent via overnight shipping at no cost to me.
I wouldn't call this a great experience because I wish the original phone never had the issue, but I can't ask for more from support.
- donald123 9y agoAll I can say is google support is wildly inconsistent.
- jsmthrowaway 9y agoDid you identify yourself as a Google employee? Just asking because re: consistency, I could believe a blue badge might pull some weight in that situation. Speaking from experience, badging at an Apple Store will often change a conversation, sometimes dramatically, despite that ability not really being intended at all. Neither here nor there, just a data point.
- dnissley 9y agoI do not work for Google and had the same experience re: getting a pixel xl replacement for my Nexus 6p.
- piyush_soni 9y agoI heard it from so many people, that I want my Nexus 6P to go bad all by itself, unfortunately, that doesn't happen :).
- habosa 9y agoNo, I did not mention where I worked or even the industry.